Refund & Returns Policy

10-Day Return Window

You have 10 calendar days from the date your order is delivered to request a return or exchange. If 10 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

Eligibility Criteria

To be eligible for a return or replacement, your item must:

• Be unworn, unwashed, and in the same condition that you received it.
• Have all original tags, fabric tags, and packaging intact.
• Be accompanied by your order confirmation or invoice.

How to Initiate a Return

Initiating a return is simple:

1. Send a message to our WhatsApp support at +91 8011523622 or email bsmenzshop@gmail.com.
2. Provide your Order ID and photo of the item if reporting a size issue or defect.
3. Our team will arrange reverse pickup or provide courier dispatch instructions within 24 hours.

Refund Timeline

Once your returned item is received and inspected at our Guwahati warehouse, your refund will be processed within 3–5 business days directly to your original payment method or via UPI.

Damaged or Defective Items

If you receive a damaged or incorrect piece, notify us within 48 hours of delivery and we will immediately ship a brand-new replacement at zero additional charge.